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CQC warns Hurstcare Limited that it is failing to protect the safety and welfare of people

4 November 2011
The Hurst Residential Home
Hurstcare Limited
  • Media,
  • Care homes without nursing

3 November 2011

Regulator demands immediate improvement at The Hurst Residential Home.

The Care Quality Commission (CQC) has issued a formal warning to Hurstcare Limited that it must make urgent improvements to standards of care provided at a care home in Hastings.

The four warning notices follow an unannounced visit by inspectors to The Hurst Residential Home in October.

Inspectors found that the home had not taken appropriate steps to ensure that there were enough staff working on a daily basis to safely meet the care and welfare needs of the people using the service.

During the visit, inspectors found evidence that people’s rights were not respected, and that they were not supported to make decisions about their care and treatment. This raised concerns that the home was not taking proper steps to ensure that each person was protected against risks of receiving care and treatment that was inappropriate or unsafe.

Inspectors also found that the home did not have available a copy of the Code of Practice for health and social care on the prevention and control of infections and related guidance, and there was no evidence that systems to ensure compliance had been put in place. There were also no plans for the adequate maintenance of the building or the grounds.

Roxy Boyce, Regional Director of CQC in the South East, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Hurstcare Limited needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Hurst Residential Home in the near future and if we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on the website at a later date.

The warning notices find that Hurstcare Limited is in breach of:

  • Regulation 9 (1)(a)(b)(i)(ii) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 4) Care and welfare of people
  • Regulation 12(1) (a)(b)(c) and (2)(c)(i)(ii) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 8) Cleanliness and infection control
  • Regulation 15(1)(c)(i)(ii) Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 10) Safety and suitability of premises
  • Regulation 22 Health and Social Care Act (Regulated Activities) Regulations 2009 (Outcome 13) Staffing

CQC has issued warning notices which require the provider to take action to meet the regulatory requirements. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.