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CQC warns Huntingdon care agency that it is failing to protect the safety and welfare of people
2 December 2011
The Care Quality Commission has issued a formal warning to the owner of SureCare (Cambridge) domiciliary care agency that they must make urgent improvements or face further action.
The warning follows an unannounced visit by inspectors to the care agency which has its base at Rookery Place, Fenstanton, Huntingdon, Cambridgeshire, on 8 November to follow up concerns which CQC had said must be addressed at the time of a previous inspection.
Following the latest visit, inspectors found the owner of SureCare (Cambridge) had not made the required improvements in relation to the management of medicines.
- Inspectors found there were gaps in records relating to what medication people had been given and when.
- The records did not always give a clear and accurate account of what medicines people had been given by care staff.
Frances Carey, regional director of CQC in the East of England, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“This warning sends a clear and public message that the owner of SureCare (Cambridge) needs to address this issue as a matter of urgency or face serious consequences.
“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."
SureCare (Cambridge) is a domiciliary care agency that provides care workers for people requiring help in their own home.
For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.