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CQC warns Housing 21 that they must make improvements

20 January 2014
Housing & Care 21 - Prospect Place
Housing 21
  • Media,
  • Care in your home and supported living

20 January 2014

When the Care Quality Commission visited Housing 21-Prospect Place unannounced on 8 November 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Housing 21 telling them that they must improve in the following areas by 23 December 2013.

  • Regulation 9, (Outcome 4): Care and Welfare The service had not ensured that each service user was protected against the risks of receiving inappropriate or unsafe care.
  • Regulation 13, (Outcome 9): Management of Medicines The service had not protected people using the service against the risks associated with the unsafe use and management of medicines.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.