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CQC warns Hope Care Limited that it is failing to protect the safety and welfare of people

17 January 2013
Claremont Care Home
Hope Care Limited
  • Media,
  • Care homes without nursing

17 January 2013

Urgent improvements required at Claremont Care Home, Margate, Kent.

The Care Quality Commission (CQC) has issued a formal warning to Hope Care Limited that it must make urgent improvements at a care home in Margate, Kent.

A warning notice has been issued following an unannounced inspection of Claremont Care Home, in Lower Northdown Avenue, in December.

CQC found that people living in the home were not always being treated with dignity and respect. People’s privacy was not respected when they received medical treatment from visiting professionals, and CCTV cameras had been installed without permission being sought from staff or residents.

Personal information was displayed where other people could see it, and people could be interrupted while using a toilet because signage was not in place to show that it was occupied. Inspectors observed a member of staff talking to residents in an abrupt way.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.”

“Treating people with dignity and respect should be a matter of basic common sense in a care home. The issues identified here were in need of immediate attention.”

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.          

Notes to editors

The warning notice finds that Hope Care Limited is in breach of:

  • Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 1) Respecting and involving people

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.