You are here

CQC warns Home Helpers Care Limited that they must make improvements

15 July 2014
  • Care in your home and supported living

When the Care Quality Commission visited Home Helpers Care Limited - 25 The Nursery announced on 19 May 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Home Helpers Care Limited telling them that they must improve in the following areas by 31 July 2014.

  • Regulation 20, (Outcome 21): Records

The provider had not ensured that service users were protected against the risk of receiving inappropriate care and treatment by means of maintenance of an accurate record in respect of each service user including appropriate information and documents in relation to their care and treatment.

CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.