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CQC warns Holmwood Rest Home in Dorset that it is failing to protect the safety and welfare of people

1 October 2012
Holmwood Rest Home
Margaret Anne Gallagher
  • Media

1 October 2012

The Care Quality Commission has issued a formal warning to Margaret Gallagher that she must make urgent improvements to standards of care or face further action.

The two warning notices follow unannounced visits by inspectors to the Holmwood Rest Home in West Parley, Dorset in July and August this year. Holmwood is registered as a care home for up to 16 people.

Inspectors found that the registered provider, Margaret Gallagher, was failing to protect people who use the service against the risks associated with unacceptable standards of cleanliness and hygiene:

  • The care home was not able to assure inspectors that it was maintaining safe standards of cleanliness and hygiene in people's en-suite toilet facilities, which placed people at risk of infections.
  • The care home did not have effective systems in place to manage and monitor the prevention and control of infection.

Inspectors also found that the registered provider was failing to protect people with effective systems to regularly assess and monitor the quality of the service:

  • The care home was not able to assure inspectors that it reviewed and audited information, including incidents, accidents, complaints and comments, in order to identify and manage risks for people using the service.

Ian Biggs, deputy director of CQC in the South said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

"This warning sends a clear and public message that Mrs Gallagher needs to address these issues as a matter of urgency or face serious consequences.

"Our inspectors will keep Holmwood Rest Home under review. We will return in the near future and if we find that this care home is not making the required progress we won't hesitate to use our legal powers to protect the people who use the service."

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For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors' findings on its website:

The warning notices find that Holmwood Rest Home is in breach of:

  • Regulation 12, Health and Social Care Act (Regulated Activities) Regulations 2010, Cleanliness and infection control
  • Regulation 10, Health and Social Care Act (Regulated Activities) Regulations 2010, Assessing and monitoring the quality of the service

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.