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CQC warns Holbeche House Care Home it needs to do more to protect the safety and welfare of people

6 December 2012
Holbeche House Care Home
Four Seasons (Bamford) Limited
  • Media,
  • Care homes with nursing

6 December 2012

Regulator demands improvement by Kingswinford care home.

The Care Quality Commission has issued a formal warning to Four Seasons (Bamford) Limited saying they must make improvements to standards of care at Holbeche House Care Home or face further action.

The warning follows an unannounced visit by inspectors to the care home in Wolverhampton Road, Wall Heath, Kingswinford, Dudley on 22 October to follow up on concerns raised at a previous inspection.

Following the visits, inspectors found the owners of Holbeche House Care Home needed to make improvements in relation to the care and welfare of service users and assessing and monitoring the quality of service provision.

  • Care plans were not being updated to reflect the changing needs of residents.
  • One resident’s care record relating to a wound review on their heel contained conflicting information. This meant it was unclear how serious the concern was and how staff were to manage this.
  • Mattress settings and repositioning regimes were not being recorded for residents who were at risk of developing pressure sores.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“This warning sends a clear message that Holbeche House Care Home needs to address this issue or face further consequences.   

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Holbeche House Care Home provides residential and nursing care for a maximum of 49 people.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

CQC has issued the warning notice to: Four Seasons (Bamford) Limited, Emerson Court, Alderley Road, Wilmslow, Cheshire, SK9 1NX, owner of Holbeche House Care Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of people who use services, and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.    

The deadline for improvement is 7 December. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.