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CQC warns Hilton Rose Retirement Home Ltd it needs to do more to protect the safety and welfare of people

10 October 2012
Hilton Rose Retirement Home Ltd
Hilton Rose Retirement Home Ltd
  • Media,
  • Care homes without nursing

10 October 2012

Regulator demands improvement by Walsall care home.

The Care Quality Commission has issued formal warnings to Hilton Rose Retirement Home Ltd saying they must make improvements to standards of care or face further action.

The warnings follow an unannounced visit by inspectors to the care home in Broadway North, Walsall, West Midlands, on 13 August, as part of a planned review of compliance.

Following the visits, inspectors found the owners of Hilton Rose Retirement Home Ltd needed to make improvements in relation to the care and welfare of service users and the management of medicines.

  • Care plans lacked information on what staff should do if a diabetic resident’s blood sugar levels were too high or low.
  • The home had no efficient process for checking medicines into the building or recording what had been received.
  • Manufacturer’s guidance instructed that medicines should be stored below 25 degrees celsius. The storage room was 29 degrees celsius meaning there was a risk that the effectiveness of the medicines would be reduced.
  • Antibiotic syrup and insulin were being stored without labels stating the date they were opened. Once these medicines are opened, they can only be safely administered within a 28 day period.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Hilton Rose Retirement Home Ltd needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Hilton Rose Retirement Home Ltd provides accommodation to up to 23 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to: Hilton Rose Retirement Home Ltd, 3 Hagley Court North, The Waterfront, Dudley, West Midlands, DY5 1XF, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, and Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement was 8 October 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.