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CQC warns Hillsborough Residential Home Ltd that it must make further improvements

23 January 2013
Hillsborough Residential Home
Hillsborough Residential Home Limited
  • Media,
  • Care homes without nursing

23 January 2013

The two warning notices follow an unannounced visit by inspectors to Hillsborough Residential Home in Callington, Cornwall in November 2012 to follow up requirements made during a previous inspection.

On the most recent inspection, inspectors were satisfied that the care home had made progress to improve. But they found that the home was still failing to comply with national regulations covering respecting and involving people using the service and the management of medicines.

  • The registered manager did not ensure that the privacy and dignity of people living at the home was preserved, in that, a person’s details were discussed by telephone in a public area of the home.
  • The care home did not ensure that people using the service were enabled to make decisions relating to their care or treatment – such as whether they preferred male or female staff to provide their personal care.
  • The registered manager did not ensure that people were always treated with consideration and respect. The bathroom door did not have a lock in place or signage to indicate not to enter and toiletries were available to be shared in bathrooms.
  • The registered manager did not ensure that medicines were managed safely. Records were confusing for staff to know if a medication was self administered or not, and where to find that medication if needed urgently.
  • Controlled medications were not stored legally. There were no records to show whether staff training and competency checks had been undertaken.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Hillsborough Residential Care Limited is in breach of

  • Regulation 17 HSCA 2008 (Regulated Activities) Regulations 2010 – Respecting and involving people
  • Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 – Management of medicines

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.