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CQC warns Hillgreen Supported Living Limited that it is failing to protect the safety and welfare of people

18 July 2012
Hillgreen Care Limited
Hillgreen (Supported Living) Limited (Roger Goddard)
  • Media,
  • Care in your home and supported living

18 July 2012

Urgent improvements required at Hillgreen Care Limited, Islington.

The Care Quality Commission (CQC) has issued a formal warning to Hillgreen Supported Living Limited that it must make urgent improvements at a home care agency in Islington, north London.

Three warning notices have been issued following an unannounced inspection of Hillgreen Care Limited in March. At the time of the inspection, the agency provided personal care to people at a supported living service also, but currently supports three people living in the community.

Inspectors found that individual care needs were not being adequately assessed, leading to a risk that these needs would not be met. Guidance was not always complete on how to manage challenging behaviour where this had been identified as a risk, and specialist assessments were not always present where these were required.

Care plans were not always up to date, and records were not always being maintained in a way which protected people from the risk of harm.

Inspectors also found that care staff were not being adequately trained and supported to deal with the complex conditions of some people using the service.

Matthew Trainer, Deputy Director of CQC in London, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“These kind of services provide a lifeline for people and it is worrying when care planning fails to take into account the individual needs of vulnerable people. It is even more worrying when care staff are not adequately trained to cope with the complex conditions they have been employed to support.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Hillgreen Supported Living Limited is in breach of:

  • Regulation 9(1)(a)(b)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 20 (1)(a)(b) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records
  • Regulation 23 (1)(a)(b) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting workers

CQC has issued three warning notices requiring the provider to take action to meet the regulatory requirements by 1 August 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.