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CQC warns Hillgreen Care Ltd that it is failing to protect the safety and welfare of people

13 July 2012
Hillgreen Care Ltd - 185 Herbert Road
Hillgreen Care Limited
  • Media

13 July 2012

The Care Quality Commission (CQC) has issued a formal warning to Hillgreen Care Ltd that it must make urgent improvements at a care home in Greenwich, south east London.

A warning notice has been issued following an unannounced inspection of 185 Herbert Road in April. The home cares for three people with learning disabilities.

Inspectors found that the home was failing to make sure that individual care needs were adequately assessed before admission, which led to a risk that these needs would not be met. Inspectors were concerned that this had led to an inappropriate mix of people living in the home given their differing needs.

Care plans showed that there had been insufficient input from relevant professionals (such as speech and language therapists) in some cases, and activity plans were sometimes inadequate. Inspectors also found that furniture and fittings throughout the home were in need of repair or replacement, and that an old sofa had been left outside on the patio.

Matthew Trainer, Deputy Director of CQC in London, said: “The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Everyone deserves to live in an environment which keeps them safe and makes them feel comfortable. It is worrying to hear that people in this home were not being adequately assessed, and that they were living in an environment which didn’t meet the standards people should expect.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC has published further details of the inspectors’ findings in a review of compliance on its website here.

The warning notices find that Hillgreen Care Ltd is in breach of:

  • Regulation 9 (1)(a)(b)(i) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 15 (1)(c)(i) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 10) Safety and suitability of premises

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by 22 June 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.