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CQC warns Highview Residential Limited that it is failing to protect the safety and welfare of people

10 May 2012
Highview Residential Limited
  • Media,
  • Care homes without nursing

10 May 2012

Regulator demands immediate improvement at care home in Salford.

The Care Quality Commission has issued a formal warning to Highview Residential Limited stating that it must make urgent improvements at its Salford based care home or face further action.  

The warning follows an unannounced visit by inspectors to Highview Care Home, 284-290 Great Clowes Street, Higher Broughton in Salford inMarch 2012 to check whether improvements required following a previous inspection had been made.

On latest inspection CQC found that some significant improvements had been made, however, the registered providers, Highview Residential Limited, were still failing to meet official national standards covering the support given to workers and the assessment and monitoring of service provision.

Inspectors were concerned thatmandatory training, covering basic emergency first aid, fire safety and general principles of health and safety was scheduled but not due to be completed until November 2012.

In addition, a review of employee files and discussions with staff and the manager revealed that night staff did not always receive appropriate supervision.

We found that the provider had systems in place to assess and identify risks, however, there was a failure to manage these risks appropriately. For example, wherethe results of internal audits had identifiedproblems such as lack of servicing to wheelchairs and the poor maintenance of the premises, there had been no action taken to address these issues or improve standards.

Ann Ford, CQC Regional Lead for the North West, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Highview Residential Limited needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Highview Care Home in the near future and, if we find that the provider is not making the required progress, we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Highview Residential Ltd requiring action to meet:

  • Regulation 10 Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 16) Assessing and monitoring the quality of service provision
  • Regulation 23 Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 14) Supporting workers

A deadline of 16 May 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.