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CQC warns Herefordshire care home it needs to do more to protect the safety and welfare of people

24 September 2012
  • Care homes with nursing

24 September 2012

Regulator demands improvement by owner of Hereford home.

The Care Quality Commission has issued a formal warning to the owner of Charles Court Care Home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home at The Ploughman, Hereford, Herefordshire, on 15 August.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at records for two people and found evidence that they were not being protected from the risks of receiving unsafe care and treatment.
  • There was no system in place to ensure everyone’s needs were assessed or that care was planned for them when they were admitted to the home.
  • Staff were unable to find records relating to fluid intake for people who had been identified as being at risk of dehydration.
  • Care plans did not reflect the changing needs of the service users and there was conflicting information in one of the people’s records. This meant that staff did not have the information they needed to provide care that met people’s needs.  

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Charles Court Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Charles Court Care Home provides care and accommodation for people, some of whom have dementia.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Priory Elderly Care Limited, in Addison Bridge Place, London, the owner of Charles Court Care Home, The Ploughman, Hereford, Herefordshire, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 September. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.