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CQC warns HC-One Limited that they must make improvements

22 November 2013
  • Media,
  • Care homes with nursing

22 November 2013

When the Care Quality Commission visited Kingsthorpe View unannounced on 1 and 2 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to HC One Limited telling them that they must improve in the following areas by 20 October 2013.

  • Regulation 11, outcome 7, Safeguarding people who use services from abuse People who use the service were not fully protected from the risk of abuse, because the provider had not taken all reasonable steps to identify the possibility of abuse and prevent abuse from happening.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.