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CQC warns Hazeldene House Residential Home it needs to do more to protect the safety and welfare of people

25 September 2012
Hazeldene House Residential Home
Mr Akshay Chandrakant Barot
  • Media,
  • Care homes without nursing

25 September 2012

Regulator demands improvement by Chesterfield residential home.

The Care Quality Commission has issued a formal warning to Hazeldene House Residential Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the residential home in High Street, Clay Cross, Chesterfield, Derbyshire, on 14 August, as part of a planned review of compliance. 

Following the visit, inspectors found the owners of to make improvements in relation to supporting workers.

  • The majority of care staff had received no moving and handling training despite this being part of their daily duties.
  • Training records showed that only one member of care staff had completed training in dementia care and other employees inspectors spoke with were unsure which residents had dementia illnesses.
  • Some staff had very poor knowledge of the Mental Capacity Act 2005 and several had not completed any training on it.
  • The majority of staff had received no training in fire evacuation procedures.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Hazeldene House Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Hazeldene House Residential Home provides accommodation to up to 21 people who require nursing and personal care.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  


Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Mr Akshay Chandrakant Barot, 21 High Street, Clay Cross, Chesterfield, Derbyshire, S45 9DX, owner of Hazeldene House Residential Home, requiring that action is taken to meet:

  • Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 September. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.