You are here

CQC warns Havilah Prospects Limited that it is failing to protect the safety and welfare of people

25 October 2012
Havilah Office
Havilah Prospects Limited
  • Media,
  • Care in your home and supported living

25 October 2012

Urgent improvements required at home care agency based in Hackney, east London.

The Care Quality Commission (CQC) has issued a formal warning to Havilah Prospects Limited that it must make urgent improvements at a home care agency in Hackney, east London.

Two warning notices have been issued following an unannounced inspection of Havilah Care, in Anton Street, in August.

Inspectors found that record keeping was inadequate. This placed people using the service at risk of harm. Care plans were not all available on the day of the inspection, and where they were available did not always contain enough information to allow people’s individual care needs to be met.

Inspectors also found that staff records did not always contain evidence that adequate recruitment checks had taken place. Two files of six examined did not contain references, and one did not contain evidence of a CRB check.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Care plans must contain adequate and up to date information to make sure that people’s individual care needs are met, and providers must carry out adequate recruitment checks before people start work and provide evidence that these have been done if asked.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Havilah Office Limited is in breach of:

  • Regulation 20 1(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records.
  • Regulation 21 (a)(i)(ii)(iii)(b) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.