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CQC warns Harmony Care it is failing to meet the needs of people in its care

15 May 2012
  • Media

15 May 2012

The Care Quality Commission has issued a formal warning to Harmony Care Limited saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Midland Road, Wellingborough, Northamptonshire, on 11 April 2012 to follow up concerns raised at a previous visit.

Inspectors found that the owners of Harmony Care needed to make improvements in relation to assessing and monitoring the quality of service provision.  

  • The home had submitted an action plan to CQC following concerns raised at a previous inspection but had not implemented all of the improvements. 
  • There was no record of audits of risk assessments or care plans to identify which care plans had been checked or what the findings were.
  • There was no record of any action being taken as a result of concerns found during a medication audit, which included fixing a medication fridge that had stopped working correctly.
  • The service had no records of staff supervision sessions to discuss care practice and recent concerns, despite action plans stating otherwise.
  • There was no system for analysing information from incidents, despite the action plan stating that this would be done and used to learn lessons. Failure to review and learn from incidents, places people at unnecessary risk.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that Harmony Care Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Harmony Care provides residential and nursing care for up to 66 people, specialising in caring for those with dementia. .

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Notes to Editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Culpeper Care Limited requiring that action is taken to meet:  

  • Regulation 10(1) (a) and 10(1) (b),Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 16), assessing and monitoring the quality of service provision.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 31 May 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.