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CQC warns Harbour Healthcare Limited that they must make improvements

14 March 2014
  • Media,
  • Care homes with nursing

14 March 2014

When the Care Quality Commission visited Hilltop Court Nursing Home unannounced on the 2 and 6 January 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Harbour Healthcare Limited telling them that they must improve in the following areas by 1 April 2014

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality if service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided

CQC inspectors will return unannounced in due course to check whether the required improvements have been made.For more details of the findings from the inspection in January 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.