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CQC warns Handsale Limited that is failing to ensure there are sufficient numbers of staff

27 April 2012
Handsale Limited - Silver Trees
Handsale Limited

27 April 2012

The Care Quality Commission has issued a formal warning to Handsale Limited requiring the company to make improvements to staffing, or face further action.

The warning follows an unannounced visit by inspectors to Laurel Court in Nailsea, North Somerset in March to follow up requirements made in a previous inspection. The home is registered to provide nursing or personal care for 62 people.

Inspectors found that the home was still failing to comply with the government regulation covering staffing arrangements.

  • There was a high turnover of staff and new staff had not yet been recruited to take their place, affecting morale among the remaining staff.
  • Although agency staff were being used, there was a lack of consistency of care for people living in the home. People were being looked after by staff who did not know their needs.
  • There was an impact on standards of care because agency staff did not know what support people needed.

Ian Biggs, regional director of CQC in the South region said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Handsale Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Laurel Court in the near future and if we find that it is not making the required progress we will consider using our legal powers to protect the people who use the service."

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For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to Editors

CQC will publish further details of the inspectors’ findings in on its website at a later date.  

CQC has issued a warning notice to Handsale Limited requiring action to meet

  • Regulation 22, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 13) Staffing

If these improvements are not made by a set time, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.