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CQC warns Hampton Court Care Home it needs to do more to protect the safety and welfare of people

14 June 2012
Hampton Court Care Home
Hampton Court Care Home
  • Media,
  • Care homes with nursing

14 June 2012

Regulator demands improvement by Wolverhampton care home owner.

The Care Quality Commission has issued a formal warning to the owners of Hampton Court Care Home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Wrottesley Park Road, Perton, Wolverhampton, on 1 May.

During the visit inspectors found the owners of the home needed to make improvements in relation to the safety, availability and suitability of equipment.

  • Inspectors found that the cords on nurse call systems in the building had been tied up making them impossible for people to reach in an emergency.
  • Bed rails were found to be loosely fitted in some rooms and they were difficult to move in to the correct position.
  • Staff told inspectors they had not received training in relation to the safe use of bed rails.
  • The main fire alarm panel was beeping and lights were flashing on this but staff were unable to tell CQC about any action that had been taken to ensure the alarm was working satisfactorily.
  • Electrical equipment that should have been tested regularly had not been since 2010.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Hampton Court Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Hampton Court Care Home provides residential care for people who require nursing care.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to the owner of Hampton Court Care Home in Wrottesley Park Road, Perton, Wolverhampton, requiring that action is taken to meet:

  • Regulation 16, safety, availability and suitability of equipment, Health and Social Care Act (Regulated Activities) Regulations 2010.  

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 1 August. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.