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CQC warns Hamilton House and Mews it needs to do more to protect the safety and welfare of people

29 August 2012
Prime Life Limited
  • Media,
  • Care homes with nursing

29 August 2012

Regulator demands improvement by Norfolk care home.

The Care Quality Commission has issued a formal warning to Prime Life Limited saying they must make improvements to standards of care at Hamilton House and Mews or face further action.  

The warning follows unannounced visits by inspectors to the care home in The Street, Catfield, Near Stalham, Norfolk, on 3 July and 5 July, as part of a planned review of compliance.

Following the visit, inspectors found Hamilton House and Mews needed to make improvements in relation to the care and welfare of people who use services, assessing and monitoring the quality of service provision and supporting workers.

  • Some care records for newer residents were only partially completed and contained no instructions on how people’s needs were to be met.
  • No guidelines were in place to show staff how to handle and manage residents who had aggressive or violent behaviours.
  • No risk management records were in place to alert staff to what triggers aggressive or violent behaviours.
  • Out of 24 support workers, two had completed training in dementia, three in effective communication, four in drug and alcohol abuse and two in care planning.
  • Some staff members who had been working at the service for over a year had received no induction. Inductions are important as they highlight safeguarding and whistle blowing procedures and health and safety practices.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“This warning sends a clear message that Hamilton House and Mews needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Hamilton House and Mews provides accommodation for up to 39 people who require nursing and personal care, specialising in supporting people with mental health needs.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to Prime Life Limited, Caenarvon House, 121 Knighton Church Road, Leicestershire, LE2 3JN, owner of Hamilton House and Mews requiring that action is taken to meet:

  • Regulation 9, the care and welfare of people who use services, Regulation 10, assessing and monitoring the quality of service provision and Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.        

The deadline for improvement is 28 September 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.