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CQC warns Hallmark Care Homes (Wokingham) Limited that they must make improvements

25 July 2014
  • Media,
  • Care homes with nursing

When the Care Quality Commission visited Alexandra Grange unannounced on 19 May 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Hallmark Care Homes (Wokingham) Limited telling them that they must improve in the following areas by 18 June 2014:

  • Section 33 Health and Social care Act 2008: Failure to comply with the following condition of registration:-

The registered provider must not provide nursing care under accommodation for persons who require nursing or personal at Alexandra Grange.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.