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CQC warns Greenbanks Homecare (Southern) Ltd that it is failing to protect the safety and welfare of people

2 November 2012
Greenbanks Homecare (Southern) Limited
  • Media,
  • Care in your home and supported living

2 November 2012

Urgent improvements required at Greenbanks Homecare (Winchester).

The Care Quality Commission (CQC) has issued a formal warning to Greenbanks Homecare (Southern) Ltd that it must make urgent improvements at a care agency in Winchester, Hampshire.

A warning notice has been issued following an unannounced inspection of Greenbanks Homecare (Winchester), in Stockbridge Road, in September.

Inspectors found that there were insufficient numbers of suitably qualified, skilled and experienced staff employed to deliver the personal care packages that had been agreed with people using the service. People told inspectors that they were not always receiving their care at the agreed times, and that care staff were sometimes rushed. Inspectors found that staff were asked to work long hours to complete people’s care, and records showed that a significant number of staff had left recently.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Providers have a responsibility to make sure that they employ enough staff to deliver care effectively.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Greenbanks Homecare (Southern) Ltd is in breach of:

  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.