You are here

CQC warns Grays Court care home is failing to meet the needs of people in its care

11 November 2011
Grays Court
Minster Care Management Limited
  • Media,
  • Care homes with nursing

11 November 2011

Regulator demands improvement by Essex care home owner.     

The Care Quality Commission (CQC) has issued a formal warning to the owners of Grays Court care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Church Street, Grays, Essex, on 29 September 2011 to follow up concerns which CQC had said needed be addressed at the time of a previous inspection.  

Inspectors found the owners of Grays Court care home, Minster Care Management Limited, needed to make improvements in relation to the management of medicines, records and safety and suitability of the premises.

Our findings can be found below.

  • Records relating to when people had been given their medicines were incomplete and contained discrepancies, therefore it was not possible to ascertain whether people had been given medication as prescribed.
  • Care plans for people who use services were found to be incomplete and did not accurately reflect their needs.
  • Risks to people’s health and wellbeing were not always identified because some records of risk assessments were missing.
  • Furnishings and carpets were found to be stained or damaged in a way that could pose a risk to people’s health and wellbeing.
  • Items which posed a trip hazard were found on the floor in one lounge.
  • Furniture and wedges were being used to keep bedroom doors open which posed a fire risk as the door would not automatically shut as they were supposed to in the event of a fire.
  • A number of upstairs windows that were easily accessible were not restricted and some of these had low ledges or large openings that people could fall from.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owner of Grays Court care home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Grays Court care home provides residential care and nursing care for older people.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance at a later date.  

CQC has issued the warning notice to Minster Care Management Limited the owners of Grays Court, Church Street, Grays, Essex, requiring that action is taken to meet:  

  • Regulation 13, management of medicines, Regulation 20 (1)(a), records, and Regulation 15 (1)(a) and (c)(i), safety and suitability of premises, Health and Social Care Act (Regulated Activities) Regulations 2010.  

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.