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CQC warns The Grange, Rochester, that it is failing to protect the safety and welfare of people

4 April 2012
The Grange
Harry Holloway
  • Media,
  • Care homes without nursing

4 April 2012

The Care Quality Commission (CQC) has issued a formal warning to Harry Holloway that he must make urgent improvements to standards of care provided at a care home in Rochester, Kent.

A warning notice has been issued following an unannounced inspection of The Grange in February.

Inspectors found that, although some processes were in place to record the safety and quality of care provided, the home was failing to respond to some environmental issues which placed people at risk of harm.

Inspectors identified that there was not a robust system in place to monitor and ensure that health and safety hazards were being dealt with in a timely and appropriate way. In several cases, hazards that had been identified (including trip hazards and a lack of safety checks on gas and lift equipment) were not being resolved in a timely fashion, even after the home had been notified by external agencies that improvements were required.

Ian Biggs, Deputy Director of CQC in the South, said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care and treatment they deliver meets the essential standards that everyone is legally entitled to expect. The issues at The Grange need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Harry Holloway is in breach of:

  • Regulation 10 (1)(a)(b)(2)(b)(i)(iii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision

CQC has issued a warning notice requiring the provider to take action to meet the regulatory requirements by 16 April 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.