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CQC warns Gordon Phillips that he must make improvements
15 January 2014
When the Care Quality Commission visited Ballater House unannounced on 9th, 10th and 11th July 2013 we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued formal warnings to Gordon Phillips telling them that they must improve in the following areas by 1st September 2013.
- Regulation 9, (Outcome 4): Care and welfare of people who use services The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
- Regulation 11, (Outcome 7): Safeguarding people who use services from abuse The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.
- Regulation 22, (Outcome 13): Staffing The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.
- Regulation 20, (Outcome 21): Records The service was failing to ensure that appropriate records were kept.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.