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CQC warns Glenhome it needs to do more to protect the safety and welfare of people

11 July 2012
Beacon Care Homes Limited
  • Media,
  • Care homes without nursing

11 July 2012

Regulator demands improvement by Norfolk care home.

The Care Quality Commission has issued a formal warning to Beacon Care Homes Limited saying they must make improvements to standards of care at Glenholme or face further action.       

The warning follows an unannounced visit by pharmacy inspectors to the care home in Cabbell Road, Cromer, Norfolk, on 14 June, to follow up concerns raised at a previous inspection.  

Following the visit, inspectors found the owner of Glenholme, needed to make improvements in relation to the management of medicines.

  • Inspectors were unable to account for some medicines meaning it was unclear if people were receiving their prescribed medication or not.
  • There were occasions when medicines were not being prescribed because they were not available at the home. This posed a substantial risk to the care and welfare of residents.
  • Some medicines were not being stored safely or securely at the premises.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Glenholme to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Glenholme provides accommodation for up to 17 people who require nursing or personal care.     


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Beacon Care Homes Limited, Milton Road, Harrow, HA1 1ST, requiring that action is taken to meet:   

  • Regulation 13, management of medicines, outcome 9, Health and Social Care Act (Regulated Activities), Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 21 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.