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CQC warns Glengariff Residential Home it needs to do more to protect the safety and welfare of people

16 May 2012
Glengariff Residential Home
Glengariff Company Limited
  • Media,
  • Care homes without nursing

16 May 2012

Regulator demands improvement by Essex care home owner.

The Care Quality Commission has issued a formal warning to the owners of Glengariff Residential Home,saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Freeland Road, Clacton-on-Sea, Essex, on 28 March to check on whether improvements had been made following an earlier inspection.

During this visit, inspectors found the owners of the home, Glengariff Company Limited of Clacton-on-Sea, Essex,needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at records relating to five people and found there were inconsistencies.
  • Individual risk assessments were not properly completed or reviewed, care plans were not up to date and personal information was missing from the records.
  • Property lists and cash and valuables forms were found to either be incomplete and/or unsigned.
  • Mental Capacity Act assessments had not been properly reviewed.
  • Body charts identifying injuries or marks were noted but the monitoring of these was not always recorded. 

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owners of Glengariff Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Glengariff Residential Homeis registered to provide care and accommodation for up to 55 people.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC issued the warning notice to Glengariff Company Limited of Freeland Road, Clacton-on-Sea, Essex, owner of Glengariff Residential Home also in Freeland Road, Clacton-on-Sea, Essex, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 31 May. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.