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CQC warns Gentle Hands Care Agency Limited that they must make improvements

12 December 2013
  • Media,
  • Care in your home and supported living

12 December 2013

When the Care Quality Commission visited High Barnet unannounced on 11 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a/formal warning/s to Gentle Hands Care Agency Limited telling them that they must improve in the following areas by 31 January 2014:

The provider failed to comply with the relevant requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (the Regulated Activities Regulations 2010).


20 (1) The registered person must ensure that service users are protected against the risks of unsafe or inappropriate care and treatment arising from a lack of proper information about them by means of the maintenance of:

(a) an accurate record in respect of each service user which shall include appropriate information and documents in relation to the care and treatment provided to each service user; and

(b) such other records as are appropriate in relation to

(i) persons employed for the purposes of carrying on the regulated activity, and

(ii) the management of the regulated activity.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.