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CQC warns GCH (Hillside) Limited that they are failing to protect the safety and welfare of people

4 January 2012
Hillside Nursing Home
GCH (Hillside) Ltd
  • Media,
  • Care homes with nursing

4 January 2012

The Care Quality Commission (CQC) has issued a formal warning to GCH (Hillside) Limited that they must make urgent improvements to standards of care provided at a nursing home in Romford, Essex.

Three warning notices have been issued following an unannounced inspection of Hillside Nursing Home in November this year.

Inspectors found no evidence to demonstrate that suitable arrangements had been made to ensure people were safeguarded against the risk of abuse. Safeguarding alerts had not always been made when appropriate and action had not always been taken to ensure the safety and welfare of people living at the home.

Inspectors also found that there was a lack of staff at the home. People living there were left unsupervised for long periods of time, and lack of time for staff to provide effective and safe personalised care was a recurring theme. Inspectors found that proper steps had not been taken to ensure that the individual needs of people living in the home were being taken into account and were being met.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Hillside Nursing Home need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that GCH (Hillside) Limited are in breach of:

  • Regulation 9(1)(a)(b)(i)(ii)(iii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 11(1)(a)(b)(2)(a)(b)(3)(a)(b)(c)(d)  of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people who use services from abuse
  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing

CQC has issued warning notices which require the provider to take action to meet the regulatory requirements by 4 January 2012. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.