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CQC warns Four Seasons (No. 7) Limited that it is failing to protect the safety and welfare of people

19 August 2011
Meyrick Rise
Four Seasons (No 7) Limited
  • Care homes with nursing,
  • Care homes without nursing

19 August 2011

Regulator demands immediate improvement at The Riseborough care home, Bournemouth.

The Care Quality Commission (CQC) has issued a formal warning to Four Seasons (No. 7) Limited that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to The Riseborough care home, Branksome Wood Road, Bournemouth, in June in response to concerns raised about the care of people living at the home.

Inspectors found that the home had failed to look after the care and treatment needs of one person. The person required nursing care and there had been a failure to plan and meet their foot care and dental care needs.

Ian Biggs, Regional Director of CQC in the South West region, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear and public message that Four Seasons Ltd needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to The Riseborough in the near future and, if we find that it is not making the required progress, we won’t hesitate to use our legal powers to protect the people who live there, patients and people who use this service."


For further information please contact the CQC press office on 020 7448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that Four Seasons Ltd is in breach of regulation 9(1)(a) and (b) (i) (ii) of the Regulated Activities Regulations 2010, which states:

Care and Welfare of service users 9- (1)The registered person must take proper steps to ensure that each service user is protected against the risks of receiving care or treatment that is inappropriate or unsafe by means of the carrying out of an assessment of the needs of the service user; and the planning and delivery of care and, where appropriate, treatment in such a way as to meet the service user’s individual needs, ensure the welfare and safety of the service user

A deadline of 26 August has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.