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CQC warns Four Seasons (Bamford) Limited that they must make improvements
20 February 2014
When the Care Quality Commission visited Oakland Care Centre unannounced in November 2013, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued formal warnings to Four Seasons (Bamford) Limited telling them that they must improve in the following areas by 31 January 2014:
- Regulation 19, (Outcome 17): Complaints The service did not have an appropriate system in place to handle complaints and ensure these were acted on.
- Regulation 20, (Outcome 21): Records The service was failing to ensure that appropriate records were kept.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.