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CQC warns Four Seasons 2000 Limited that they must make improvements
12 March 2014
When the Care Quality Commission visited Murdoch House unannounced on 13 and 14 January 2014 we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued a formal warning to Four Seasons 2000 Limited telling them that they must improve in the following areas by 28 February 2014:
- Regulation 17, (Outcome 1): Respecting and involving people who use services The service was failing to ensure that people’s dignity and/or choices were being respected.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in January 2014, read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.