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CQC warns Four Seasons 2000 Limited that it is failing to protect the safety and welfare of people

22 August 2012
Four Seasons 2000 Limited
  • Media,
  • Care homes without nursing

22 August 2012

Urgent improvements required at Sunbridge Care Centre, Enfield.

The Care Quality Commission (CQC) has issued a formal warning to Four Seasons 2000 Limited that it must make urgent improvements at a care home in Enfield, north London.

A warning notice has been issued following an unannounced inspection of Sunbridge Care Centre, in Hickory Close, in July.

Inspectors found that the home had failed to ensure that people living in the home were protected against the risks associated with the unsafe use and management of medicines.

Inspectors identified that incorrect doses had sometimes been given, and that medicine records did not always match the number of tablets remaining. There had been a four day gap at the beginning of the last medicine cycle for several people, because new prescriptions were not ready. While regular internal checks were being carried out, inspector’s concerns had not been identified as a result of these checks.

Matthew Trainer, Deputy Director of CQC in London, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves - being put at risk of harm. Providers have a duty to be compliant.

“Poor medicines management presents serious and, in some cases immediate, risk to people’s health and wellbeing. We have told the home they need to tackle these failings urgently.

“Our inspectors will return in the near future to carry out another inspection. If we find that the practice is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Four Seasons 2000 Limited is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

If the required improvements are not made by 31 August 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.