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CQC warns Fenland Lodge care home it needs to do more to protect the safety and welfare of people

14 October 2011
Fenland Lodge
Grwp Gofal Cymru Care Homes South Limited
  • Care homes without nursing,
  • Rehabilitation (from illness or injury)

14 October 2011

Regulator demands improvement by Cambridgeshire care home owner.

The Care Quality Commission (CQC) has issued a formal warning to the owners of Fenland Lodge care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Soham Road, Stuntney, Cambridgeshire, on 17 August to follow up concerns which CQC had said needed be addressed at the time of a previous inspection.

Following the latest visit, inspectors found the owner of Fenland Lodge care home, European Care (Central) Limited, had still not made required improvements in relation to requirements relating to workers.

  • The home had failed to effectively ensure satisfactory references were in place before employing new care staff.
  • Information from a previous employer about one staff member showed a discrepancy which did not appear to have been double checked or cross referenced.
  • This meant the recruitment procedure failed to establish whether or not the person was of good character, one of the stipulations of the essential standard concerning requirements relating to workers.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Fenland Lodge care home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Fenland Lodge care home provides residential care for older people.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to European Care (Central) Limited, owner of Fenland Lodge care home in Soham Road, Stuntney, Ely, Cambridgeshire, requiring that action is taken to meet:

  • Regulation 21(a) and (b), Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 12) requirements relating to workers.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.