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CQC warns Fair Haven Care Home it needs to do more to protect the safety and welfare of people

1 November 2012
Fair Haven Care Home
Mr K Ravivaruman
  • Media,
  • Care homes without nursing

1 November 2012

Regulator demands improvement by Cambridgeshire care home.

The Care Quality Commission has issued a formal warning to Fair Haven Care Home saying they must make improvements to standards of care or face further action.

The warning follows unannounced visits by inspectors to the care home in Station Road, Soham, Ely, Cambridgeshire, on 5 and 6 September, as part of a planned review of compliance.

Following the visits, inspectors found Fair Haven Care Home needed to make improvements in relation to the care and welfare of people who use services.

  • A diabetic resident’s care plan stated they needed their blood sugar levels monitored and recorded twice a week. This was only being done three times a month.
  • Referral forms for two residents to visit a dietician had not been completed or returned. Both residents had lost a significant amount of weight so it was important they were seen by a specialist.
  • Care plans had not been updated for a resident who had been at medium level risk of malnutrition since April.
  • A district nurse advised that a resident who was at risk of pressure sores should be repositioned in bed every two hours but this was not being carried out.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Fair Haven Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Fair Haven Care Home provides accommodation for up to 30 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

CQC has issued the warning notices to Miss C Gardiner and Mr K Ravivaruman, 2 Hall Crescent, Saweston, Cambridge, Cambridgeshire, owners of Fair Haven Care Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of people who use services, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 24 November 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.