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CQC warns Evesleigh (Kent) Limited that it is failing to protect the safety and welfare of people

7 February 2012
Spring Meadow
Evesleigh (Kent) Limited
  • Media

7 February 2012

The Care Quality Commission (CQC) has issued a formal warning to Evesleigh (Kent) Limited that it must make urgent improvements to standards of care provided at a care home for adults who have learning disabilities with complex needs in Heathfield, East Sussex.

A warning notice has been issued following an unannounced inspection of Spring Meadow in December last year.

Inspectors found that care plans for some people living at the home were incomplete or not up to date, and this placed them and others at risk of harm. Risk assessments had not been updated when the needs of some people living at the home changed. These included fire evacuation plans and plans to support challenging behaviour.

Inspectors also found that there was a lack of continuity of care, in one case nine different staff provided one-to-one care to a person living at the home over a one week period. The home had no defined staff team, sharing care staff with another home on the same site, and staff turnover was high.

Ian Biggs, Deputy Director of CQC in the South, said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“People living at Spring Meadow have complex needs, and need consistency of care to allow them to build relationships with those who take care of them. The problems our inspectors found at the home left people living there at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Spring Meadow need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Evesleigh (Kent) Limited is in breach of:

  • Regulation 9(1) (a) (b) (i) (ii), of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people

CQC has issued a warning notice which required the provider to take action to meet the regulatory requirements by 31 January 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.