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CQC warns European Lifestyles (FL) Limited that they must make improvements

Published:
12 May 2014
Categories:
  • Media,
  • Care homes without nursing

When the Care Quality Commission visited Rectory House unannounced on 6 March 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to European Lifestyles (FL) Limited telling them that they must improve in the following areas by 9 May 2014 for Regulation 10 and Regulation 12 and 21 July 2014 for Regulation 15.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not

Effectively assessing and monitoring the quality of service provided.

  • Regulation 12, (Outcome 8): Cleanliness and infection control

The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.

  • Regulation 15, (Outcome 10): Safety and suitability of premises

The service was failing to ensure people at its property were protected against the risks associated with unsafe or unsuitable premises.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.