You are here

CQC warns European Care (UK) Ltd that it failing to protect the safety and welfare of people

24 October 2011
Arthur's Court
Sanctuary Care (UK) Limited
  • Media,
  • Care homes with nursing

24 October 2011

Regulator demands immediate improvement at Arthur’s Court nursing home.

The Care Quality Commission (CQC) has issued a formal warning to European Care (UK) Limited that it must make urgent improvements to standards of care or face further action.  

The four warning notices follow an unannounced visit by inspectors to Arthur’s Court nursing home at Street in Somerset in September to follow up the requirements made in a previous review of compliance.

Inspectors found that the nursing home was still in breach of four essential standards of quality and safety.

Care plans did not contain sufficient or up to date information about people's assessed needs. Measures in place to assess, identify and manage risks to protect the health and wellbeing of people were inadequate.

While managers had identified areas for improvement, this was not followed up. On three separate occasions it was identified that staff fire drills were not being undertaken, but no action was taken to ensure they occurred. 

People's care records were incomplete and did not give appropriate information to enable safe and appropriate care to be delivered.

Many of the staff had not received up to date training in moving and handling, infection control and medication, or fire training. Staff said that they did not receive supervision or support from their managers.

Ian Biggs, Regional Director of CQC in the South West region said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Arthur’s Court needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that Arthur’s Court is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there, patients, people who use this service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings on its website at a later date. 

CQC has issued four warning notices to European Care (UK) Ltd requiring action to meet:  

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 4) Care and welfare of people who use services
  • Regulation 10, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 16) Assessing and monitoring the quality of service provision. 
  • Regulation 20 Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 21) Records.
  • Regulation 23 Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 14) Supporting Workers

If these requirements are not met by a set date, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.