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CQC warns European Care (SW) Limited that it is failing to protect the safety and welfare of people

9 January 2012
Sanctuary Care (UK) Limited
  • Media,
  • Care homes with nursing,
  • Rehabilitation (from illness or injury)

9 January 2012

The Care Quality Commission has issued a formal warning to European Care (UK) Limited that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Rosewell care home at High Littleton near Bath on 12 December 2011 in response to concerns. 

Inspectors found that European Care (UK) Limited was failing to meet the government regulation which ensures that each person living at the home was protected against the risks of receiving care or treatment that is inappropriate or unsafe.

  • Inadequate care planning and assessments put people at risk of not being provided with appropriate care and support to meet their individual needs.
  • People were not being supported to have a regular change of position increasing the risk of pressure development or to aid the healing of ulcers that had developed.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that European Care (UK) Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that Rosewell Country Home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notice finds that European Care (UK) is in breach of Regulation 9 (1) (a) and (b) (i) and (ii), meaning that it is failing to ensure that each service user is protected against the risks of receiving care or treatment that is inappropriate or unsafe, by means of –

(a) the carrying out of an assessment of the needs of the service user; and

(b) the planning and delivery of care and, where appropriate, treatment in such a way as to

(i) meet the service user’s individual needs,

(ii) ensure the welfare and safety of the service user.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.