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CQC warns Esteem Care Limited that they must make improvements

Published:
11 June 2014
Categories:
  • Care homes without nursing

11 June 2014

When the Care Quality Commission visited Alexander Court Care Home unannounced in March 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Esteem Care Limited telling them that they must improve in the following areas by 23 May 2014.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 21, (Outcome 12): Requirements relating to workers

The service was not operating effective recruitment procedures to ensure people employed were suitable to perform their role.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.