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CQC warns Essex care home it needs to do more to protect the safety and welfare of people

17 September 2012
Maple Lodge
Maple Health UK Limited
  • Media,
  • Care homes without nursing

17 September 2012

Regulator demands improvement by owner of Colchester home.

The Care Quality Commission has issued a formal warning to the owner of Maple Lodge care home,saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in Berechurch Hall Road, Colchester, Essex, on 26 June.

During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision.

  • Risk assessments and records relating to care planning and medication were incomplete.
  • Inspectors were told shift rotas were not organised or monitored to ensure appropriate staff with the required skills or responsibility were always on duty.
  • There was no effective system in place to monitor or assess the quality of the service being provided.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Maple Lodge needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Maple Lodge provides accommodation for people who require nursing or personal care.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Maple Health UK Limited, in Berechurch Hall Road, Colchester, Essex, the owner of Maple Lodge, Berechurch Hall Road, Colchester, Essex, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 26 September. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.