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CQC warns Empress Care Limited that it is failing to protect the safety and welfare of people

17 January 2012
Empress Lodge
Empress Care Limited
  • Media,
  • Care homes without nursing

17 January 2012

The Care Quality Commission (CQC) has issued a formal warning to Empress Care Limited that it must make urgent improvements to standards of care provided at a care home for people with mental health needs in Ilford, Essex.

Two warning notices have been issued following an unannounced inspection of Empress Lodge in October last year to follow up on concerns raised in relation to the management of the financial affairs of some people living at the home.

Inspectors found that the home had failed to ensure that people living there were protected from financial abuse by not taking steps to identify the possibility of abuse or to prevent it taking place.

Inspectors also found that the home had failed to maintain accurate records, placing people living there at risk of receiving inadequate and inappropriate support with their finances.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Empress Lodge need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Empress Care Limited is in breach of:

  • Regulation 11(1)(a)(3)(c) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people who use services from abuse
  • Regulation 20(1)(a)(b)(ii)(2)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records

CQC has issued warning notices which require the provider to take action to meet the regulatory requirements by 28 January 2012. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.