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CQC warns Eldercare (Halifax) Limited and Registered Manager that they are failing to protect the safety and welfare of people.

18 April 2012
Oakhaven Care Home
Eldercare (Halifax) Limited
  • Care homes without nursing

18 April 2012

Regulator demands immediate improvement at Oakhaven Care Home, 213 Oakhaven Lane, Leeds.

The Care Quality Commission has issued a formal warning to Eldercare (Halifax) Limited and the Registered Manager of Oakhaven Care Home, stating that they must make urgent improvement to standards of care or face further action.  

The warning follows unannounced visits by inspectors to the Oakhaven Care Home onthe 27 February, 5 March and 13 March, 2012.

CQC inspectors observed how people were being cared for. They checked staffing rotas and the registered provider’s monitoring visit records, looked at seven records of people who use services, talked to five staff, the registered manager, two visitors and people who use services.

On 27 February inspectors observed the lunchtime period during which staff provided appropriate support and assistance when serving the food. However, once the food was served all staff left the dining room to attend to the five people who were eating in their rooms that day. Sixteen people were left unattended in the dining room.

No staff returned to the dining room during the time people were eating their meal. The inspectors saw examples of people not being given adequate support and encouragement to eat their meal.

On 5 March CQC inspectors observed some people living at the care home were not receiving appropriate care and support to meet their individual needs, and proper steps were not being taken to ensure people who use the service were protected against the risks of receiving care and support that is inappropriate. CQC found that there were periods of up to 25 minutes when there were no staff present in the lounges and dining room/lounge which is known as the conservatory.

The Registered Manager told inspectors that there was a lack of staff supervising service users because they only had enough staff to have two staff working on an evening. The home were in the process of recruiting new staff.  

Amanda Sherlock, Director Operations, CQC said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Eldercare (Halifax) Limited and the Registered Manager need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Oakhaven Care Home in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.

“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued warning notices toEldercare (Halifax) Limitedrequiring action to meet:

Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 4) Care and welfare of people who use services

Regulation 22, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 13) Staffing

A deadline of 13 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.