You are here

CQC warns Eden Lodge Residential Care Home it is failing to meet the needs of people in its care

16 February 2012
Eden Lodge Residential Care Home
Sai Om Limited
  • Care homes without nursing

16 February 2012

The Care Quality Commission has issued a formal warning to the owners of Eden Lodge Residential Care Home they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Park Road, Bestwood Village, Nottinghamshire, on 15 January 2012 to follow up on concerns that had been highlighted to the Commission.

Inspectors found the owner of Eden Lodge Residential Care Home, Sai Om Limited, in Nottingham, needed to make improvements in relation to staffing and the care and welfare of service users.

  • Inspectors found that the there were not enough staff available to assist and support people in the home.
  • A number of the people in the home had dementia and were seen to be left unattended without assistance during a mealtime and being left in wheelchairs for long periods of time.
  • Some people did not have their basic physical care needs met by staff in a timely manner.
  • Some care plans and risk assessments were found not to reflect the needs of individuals.

Andrea Gordon, Deputy Director of Operations (regions) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Eden Lodge Residential Care Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Eden Lodge Residential Care Home provides long term and respite care services to adults.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Sai Om Limited, owner of Eden Lodge Residential Care Home, in Park Road, Bestwood Village, Nottinghamshire, requiring that action is taken to meet:

  • Regulation 22, staffing, and Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.