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CQC warns ECM Domiciliary Care Limited that they must make improvements

Published:
4 November 2013
Categories:
  • Care in your home and supported living

04 November 2013

CQC warns provider that it must make improvements

CQC warns provider it must make improvements. When the Care Quality Commission visited ECM Domiciliary Care Limited over 4 days between 16 and 29 August 2013 we found that the service was failing to meet the national standards that people should expect.

As a result CQC has issued formal warnings to ECM telling them they must improve in the following areas by 29 November 2013:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.
  • Regulation 20, (Outcome 21): Records The service was failing to ensure that appropriate records were kept.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.