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CQC warns Eastgate Care Ltd that they must make improvements

5 December 2013
Alexandra House - Eastwood
Eastgate Care Ltd
  • Media,
  • Care homes with nursing

05 December 2013

When the Care Quality Commission visited Alexandra House - Eastwood unannounced on 17 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Eastgate Limited telling them that they must improve in the following areas by 30 November 2013:

  • Regulation 17, (Outcome 1): Respecting and involving people who use services The service was failing to ensure that people’s dignity and/or choices were being respected.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.