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CQC warns Dr S Seyan and Mr J Kotecha that they must make improvements
20 February 2014
When the Care Quality Commission visited Trent Lodge Residential Care Home unannounced on 8 January 2014 we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued a/formal warning/s to Dr S Seyan and Mr J Kotecha telling them that they must improve in the following areas by 21 February 2014.
- Outcome 4 - Regulation 9 - We found that although the needs of people had been assessed, assessments had not always been updated in response to people’s changing needs and care was not always being delivered in line with a person’s assessed needs. Care plans in relation to people’s dementia care needs provided little detail for staff on how people should be cared for. As a result the planning and delivery of care did not always ensure the welfare and safety of people who use the service.
- Outcome 21 - Regulation 20 - We also found that although significant information about people was recorded, this was not always done consistently or accurately and in a way that protected people against the risks of unsafe or inappropriate care. Information about people’s care and treatment was not recorded in a way that meant it could be located promptly and personal and confidential information about people was not always kept securely.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in January 2014. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.