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CQC warns Dove Care Homes Limited that it is failing to protect the safety and welfare of residents

13 January 2012
  • Media,
  • Care homes with nursing

13 January 2012

Regulator demands immediate improvement at Emmanuel Nursing Home.

The Care Quality Commission has issued a formal warning to Dove Care Homes Limited, registered provider of Emmanuel Nursing Home, Southfield, East Yorkshire that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home on 12 December 2011 in response to concerns raised by the local authority safeguarding team.

Visiting inspectors reviewed a sample of care records and also spoke to residents living in the home and members of staff.

CQC found that the provider was failing to comply with national standards concerning the care and welfare of people living in the home.

Risk assessment procedures had not been followed correctly for one person returning to the home after an admission to hospital, and inspectors found evidence that people’s needs were not assessed quickly enough in response to newly presented risks such as weight loss or an increased number of falls.

Although care plans were updated on a regular basis, new information was not always being acted on immediately and this placed people at risk of insufficient care and treatment.

CQC inspectors are working closely with the provider to ensure that the necessary improvements are made quickly and Emmanuel Nursing Home has agreed to stop privately funded admissions until compliance has been achieved.

Jo Dent, Regional Director of CQC in the Yorkshire and Humberside region, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Dove Care Homes Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Emmanuel Nursing Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Dove Care Homes Limitedrequiring action to meet:  

  • Regulation 9 Health and Social Care Act (Regulated Activities) Regulations 2010, Care and welfare of service users

A deadline of 13 January 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.