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CQC warns domiciliary care service in Cambridgeshire it needs to do more to protect the safety and welfare of people

28 September 2012
Bluebird Care (Huntingdonshire) LTD
Old Orchard Services (Huntingdonshire) Ltd
  • Media

28 September 2012

The Care Quality Commission has issued a formal warning to the owner of Bluebird Care (Huntingdonshire) Limited, saying they must make improvements to standards or face further action.

The warning follows an unannounced visit by inspectors to the service’s premises at Avro Court, Ermine Business Park, Huntingdon, Cambridgeshire, on 31 August.

During the inspection it was found that the owners of the service needed to make improvements in relation to the management of medicines.

  • There were gaps in medication records relating to people using the service.
  • Information about how frequently medicine should have been administered and exactly how much of their medication one person had been given was missing.
  • In one record, inspectors found both the addresses for the person using the care service and their doctor were omitted from records.
  • The same person’s records showed a medication dosage had been changed but this had not been signed and no explanation of the change was recorded.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

"This warning sends a clear message that the owner of Bluebird Care (Huntingdonshire) Limited needs to address this issue or face further consequences.

"Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Bluebird Care (Huntingdonshire) Limited is a domiciliary care service which provides care to people living in their own homes.

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Notes to editors

A report containing our inspector’s full findings will be published in due course:

CQC has issued the warning notice to the owner of Bluebird Care (Huntingdonshire) LTD, Avro Court, Ermine Business Park, Huntingdon, Cambridgeshire, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 1 October. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.